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You are working in a physician's office. An established older patient calls sometimes confused about her medication. Generally, she is just lonely and wants to talk to someone. She has called today and there are several other patients in the waiting room.
Explore this scenario and answer these questions.
Questions:
1. How do you respond to this caller?
2. How will what you say to her affect the other patients waiting to be seen.
3. If some of the patients in the waiting area are new (first-time) patients does that alter how you speak to this elderly patient?

Expert Answer

You are working in a physician's office. An established older patient calls sometimes confused about her medication. Generally, she is just lonely and wants to talk to someone. She has called today and there are several other patients in the waiting room. Explore this scenario and answer these questions. Questions: 1. How do you respond to this caller? 2. How will what you say to her affect the other patients waiting to be seen. 3. If some of the patients in the waiting area are new (first-time) patients does that alter how you speak to this elderly patient?

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